3999pet's Privacy Policy — Your information is completely safe with us

01 What Information We Collect

When you create an account and use our services at 3999pet, we collect various types of information to give you the best gaming experience. The data we collect falls into two categories — what you provide directly, and what is gathered automatically as you use the platform.

02 How We Use Your Information

Information collected at 3999pet is used only for specific, legitimate purposes. Under our privacy policy, your data will never be used for any unauthorized purpose.

• Registration information is used to create and manage your account.
• Financial information is used to process deposits, withdrawals, and bonuses.
• Technical data is used to prevent fraud, money laundering, and account hacking.
• Gaming data is used to personalise your experience on the platform.
• Contact details are used to send important updates, promotions, and security alerts.
• To promote responsible gaming and identify early signs of problem gambling.
• To fulfill legal obligations and provide reports to regulatory authorities.

03 How Long We Retain Your Information

3999pet retains your personal information for as long as your account remains active and services are required. Even after account closure, certain data may be kept for a defined period to meet legal obligations.

• Transaction data: retained for a minimum of 5 years after account closure, as required by law.
• Identity verification documents: retained for up to 3 years after account closure.
• Communication history: retained for up to 2 years for dispute resolution purposes.
• Technical logs: retained for 6 to 12 months for security analysis purposes.
• Marketing preferences: deleted immediately upon opt-out.

Once the applicable retention period has elapsed, your data is securely deleted or fully anonymised so that you can no longer be identified.

04 Who We Share Your Information With

3999pet does not sell your personal information to third parties. Limited data may be shared with trusted partners solely to deliver our services, and all such sharing is governed by strict confidentiality agreements.

• Payment Processors: Only the information required to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Game Providers: Only the minimum necessary information is shared with third-party game software providers.
• Security Services: To detect fraud and ensure cybersecurity.
• Legal Authorities: We may be required to disclose information in response to court orders, investigations, or regulatory requirements.

05 Cookie Policy

3999pet uses cookies on its website. Cookies are small files stored on your device that help improve your browsing experience. We use several types of cookies:

• Essential cookies: Used to maintain your login session and ensure platform security. Disabling these cookies will prevent the platform from functioning correctly.
• Performance Cookies: To analyse which sections of the site receive the most traffic.
• Functionality Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To collect anonymous usage statistics and better understand the user experience.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

06 Your Rights Over Your Information

3999pet believes every member should have full control over their own data. Under our privacy policy, you have the following rights:

07 Children's Privacy

3999pet strictly does not provide services to anyone under the age of 18. In line with our privacy policy, no data is collected from minors. If an underage account is detected, it is closed immediately and all associated data is deleted.

• Age verification is mandatory at the point of registration.
• KYC verification is required for any account flagged as suspicious.
• If a parent identifies their child's account, please contact support immediately.

08 Security Measures

3999pet has implemented the highest technical and organizational measures to protect your data. Our security infrastructure is regularly updated and tested.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Measures to prevent unauthorized access.
• Regular Security Audits: Periodic reviews conducted by independent third-party experts.
• Access Control: Staff access is limited to only the information they need.
• Data Backup: Regular encrypted backups stored on secure servers.

Please note that no method of transmission over the internet is 100% secure. You are responsible for keeping your password confidential and notifying us immediately if you notice any suspicious activity.

09 Privacy Policy Changes

3999pet may update this privacy policy when necessary. Members will be notified of significant changes in advance via email or platform notification.

• The revised policy takes effect on the date it is published.
• Continued use of the platform after any changes have been published will be considered acceptance of the updated policy.
• Archived copies of previous policies are available on request through our support team.

10 Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, please contact our support team. We are always here to help.

• Email: [email protected]
• Live Chat: available on the platform 24/7.
• Response time: typically within 24 to 48 hours.