Terms and Conditions

3999pet's Terms and Conditions — The Complete Guide for Members

Please read these Terms and Conditions carefully before using our platform. Creating an account or using any service on 3999pet means you have fully accepted these terms.

Last Updated: January 2026

Home Policies At a Glance

Age Requirement & Eligibility

3999pet is strictly for users aged 18 and above. Account registration by minors is strictly prohibited, and any suspicious accounts may be verified at any time.

Bonus & Promotions Policy

Each bonus comes with specific wagering requirements. The required wager amount must be completed before any bonus funds can be withdrawn. Failure to meet these conditions may result in the bonus being forfeited.

Payment & Withdrawal Policy

Funds are returned only to the same payment method used for the deposit. Identity verification may be required for withdrawals. Minimum withdrawal amounts and processing times apply.

Prohibited Activities

Fraud, multiple accounts, bonus abuse, use of automated/programming techniques, and any other illegal activity are strictly prohibited. Violations will result in permanent account closure.

Data Protection & Privacy

Your personal information is protected in accordance with our Privacy Policy. We do not share your data with third parties, except where required by law or relevant authorities.

Dispute Resolution

For any dispute, please contact our customer support first. If the issue remains unresolved, a designated mediation process will be followed. The decision made by 3999pet shall be considered final.

01 General Terms & Conditions

3999pet (referred to herein as "we", "the platform", or "the site") is an online gaming service provider. These Terms and Conditions constitute a legally binding agreement between 3999pet and each member ("you" or "user") who uses our platform.

By registering an account, logging in, playing any game, or participating in any promotion on 3999pet, you confirm that you have fully read and accepted these Terms and Conditions. If you do not agree to these terms, please do not use our platform.

3999pet reserves the right to modify these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms.
  • These Terms and Conditions are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
  • An internet connection and a compatible device are required to use 3999pet's services.
  • We reserve the right to temporarily suspend our services at any time without prior notice.
  • Account use by minors or ineligible individuals is strictly prohibited.

02 Account Registration & Verification

To register an account on 3999pet, you must provide accurate and complete information. Each individual is permitted to hold only one account. Creating multiple accounts using the same name, address, email, phone number, or payment method is strictly prohibited.

If the information provided during account registration is found to be false or incomplete, 3999pet may close that account and forfeit any remaining funds at any time.

  • You must be at least 18 years old at the time of registration.
  • You are responsible for keeping your account password confidential.
  • Any unauthorized use of your account must be reported to support immediately.
  • A national ID card or passport may be required for KYC verification.
  • All withdrawals from multiple accounts will be cancelled.
Identity verification (KYC) is mandatory before large withdrawals. Any delay in completing verification may temporarily put your withdrawal on hold.

03 Deposit & Withdrawal Policy

Deposits on 3999pet can be made via Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 100. Deposits are generally credited within a few minutes, though delays may occasionally occur due to technical issues.

Payment Options Minimum Deposit Minimum Withdrawal Processing Time
Mobile Banking BDT 100 BDT 500 1–3 Hours
Nagad BDT 100 BDT 500 1–3 Hours
Rocket BDT 100 BDT 500 1–6 Hours

Your account must have sufficient balance to make a withdrawal, and withdrawals are not permitted until any active bonus wagering requirements have been met. Withdrawals are always processed to the same payment method used for the deposit.

  • No transaction fees are charged on deposits.
  • A maximum daily withdrawal limit may apply.
  • Withdrawals may be temporarily suspended in the case of suspicious transactions.
  • 3999pet is not responsible for funds sent to an incorrect number.

04 Bonus & Promotions Terms

3999pet regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are detailed on the respective offer page. We strongly recommend reading those terms carefully before claiming any bonus.

The welcome bonus is available on the first deposit only, and each member is eligible to receive it just once.
  • Bonus funds can only be withdrawn after placing a specified amount in wagers (wagering requirement).
  • Bonus validity is generally 7 to 30 days, and may vary by offer.
  • Multiple bonuses cannot be claimed simultaneously unless explicitly stated.
  • If bonus abuse is suspected, the account will be investigated and the bonus may be cancelled.
  • Wagering requirements also apply to any winnings earned from free spins.
  • Cashback bonuses are credited directly to your balance and carry lower wagering requirements.

05 Gaming Rules

All game outcomes on 3999pet are determined by RNG (Random Number Generator) technology, verified by independent auditors. Live Casino games are conducted via live streaming, with results managed by professional dealers.

For Sports Betting, bets placed before a match begins are final. Odds in live betting may change at any time. If a game is cancelled due to a technical issue, the wagered amount will be refunded.

  • In any game-related dispute, 3999pet's log records are considered the definitive evidence.
  • Winnings resulting from technical errors or glitches may be voided and the associated payment cancelled.
  • If a game is interrupted due to a network disconnection, it will resume from the last saved state.
  • RTP (Return to Player) information for bingo and slots games is available on each game's info page.

06 Prohibited Activities

All 3999pet members are expected to act fairly and honestly. The following activities are strictly prohibited and will result in permanent account closure.

  • Operating multiple accounts under the same identity.
  • Bonus abuse — collecting bonuses with the intent to defraud the system.
  • Use of bots, scripts, or any automated software.
  • Any attempt to predetermine game outcomes.
  • Money laundering or transacting funds from illegal sources.
  • Colluding secretly with other members during gameplay.
  • Deliberately exploiting platform vulnerabilities or bugs.
  • Filing chargebacks or fraudulent payment claims.
If any of the above activities are found to have occurred, all account balances and bonuses may be cancelled and legal action may be taken.

07 Account Closure & Suspension

3999pet reserves the right to close or suspend any account at any time without providing a reason. Accounts are typically closed for the following reasons:

  • Violation of the Terms and Conditions.
  • Evidence of fraud or suspicious activity.
  • Failure to complete KYC verification or submission of false information.
  • Self-exclusion request (responsible gaming protection).
  • Extended inactivity (more than 12 months).

If an account with a valid balance is closed, funds will be returned once verification is complete. However, if the account is closed due to a rule violation, the balance may be forfeited.

08 Limitation of Liability

3999pet is not liable for any losses arising from technical errors, server downtime, third-party service failures, or connectivity disruptions.

  • Any financial losses incurred through gaming are the sole responsibility of the user.
  • 3999pet is not responsible for delays caused by third-party payment services.
  • The platform is not responsible for game losses caused by internet connectivity issues.
  • Our maximum liability is limited to the balance held in the user's account.

09 Privacy & Data Protection

We maintain a separate Privacy Policy governing the collection, storage, and use of your personal data. 3999pet uses SSL encryption to keep all information secure.

We do not sell your data to third parties. However, information may be shared when required by law, for fraud investigations, or upon request by regulatory authorities.

For more details, visit our Privacy Policy Read the page.

10 Changes to Terms & Conditions

3999pet may amend, update, or remove any part of these Terms and Conditions at any time. Members will be notified of significant changes via email or platform notifications.

  • Updated terms take effect from the date they are published.
  • Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
  • If any part of this agreement is found to be unlawful or unenforceable, the remaining provisions will continue to be in effect.
  • These Terms and Conditions are governed by the laws of the jurisdiction in which 3999pet operates.

General FAQ

Yes, 3999pet updates its terms and conditions as needed. For significant changes, members will be notified in advance via email or platform notification. We recommend checking this page regularly.

Wagering requirements refer to how many times the bonus amount must be wagered before it can be withdrawn. For example, a 10x wagering requirement on a BDT 1,000 bonus means you must place a total of BDT 10,000 in bets before withdrawing.

If an account is closed for reasons other than a rule violation and KYC verification has been completed, any valid balance will be refunded. However, if the closure is due to fraud or a rule violation, the balance may be forfeited.

No. Each individual may hold only one account. If multiple accounts belonging to the same person are identified, all of them will be closed and all balances may be forfeited.

Withdrawals are typically processed within 1–3 hours for Mobile Banking and Nagad, and within 1–6 hours for Rocket. Additional verification may be required if KYC is pending or for large withdrawal amounts.

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